Self Learning page 2

Whatever your role, your job probably occupies a significant amount of your time.

When an entrepreneur launches a successful new idea, it’s easy to put their achievement down to luck. But how can you increase your luck?

Persuading people is a key skill in customer service.

Empathy, the ability to see things how others see them,  is a vital skill for customer service and can help you represent the company in the best way possible.

It’s very easy to pass the responsibility of a customer onto someone else. But taking responsibility is vital for good customer service.

Clear communication is vital to customer service. You need to understand a customer's issue and communicate the solution effectively, so wires don't get crossed.

Regular exercise contributes to both physical and mental wellbeing. Exercise looks different for everyone – but for most of us, it can be something that makes us feel better, if we find the right kind.

When you work in sales, you’ll spend a lot of your time talking to customers or clients. Remote selling could make you more productive.

To be awesome at selling, you need to be able to connect with your customers or clients.

Sometimes, if you’re lucky, good ideas just seem to fall from the sky. But being creative in our fast-paced, ever-changing world just gets harder and harder.

When the unexpected happens, it’s important to be adaptable and flexible.

 ‘A business is only as good as its employees.’ The quote is true, and it’s essentially why people management plays such a vital role in organisations.

When you receive or spend cash, you’ve got to deal with it in the correct way.

It's essential for a business to have a budget in place. However, a budget isn’t an arbitrary constraint on your spending.

When you go to work, you probably take for granted that the lights will be on, the bins will be emptied and the air conditioning is working, right?

So you’re in charge of a budget? You need a P&L (profit & loss) statement!

To keep your business running day to day, you’ll need a steady supply of cash to pay your suppliers, settle your bills, and keep the taxman happy.

No one likes to guess how their business is doing so understanding the balance sheet is important.